Please see below what reasons we accept, or don't, for cancelations.

Please note that proof must be provided wherever possible to avoid abuse.

Valid reasons: (Higher rate refund or credit)

• Family emergency (e.g., bereavement, serious illness)

• Airline or event cancellation not initiated by you

• Extreme weather or natural events affecting travel

• Relationship breakdown (credit only, no refund)

Invalid reasons: (Lower rate refund or credit - 0% if within 72 hours) 

• Changed your mind about travelling

• Poor time management or double-booking

• Passport or document issues

• Children not behaving or refusing to go

• Employer withdrawing holiday approval