Airport Meet and Greet, What To Expect:
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Airport Meet and Greet, What To Expect:
Before Setting Out: The driver will check flight details and adjust their ETA accordingly, and pass this information onto you via text (on the number you provided at booking) as well as; the type/colour of the car, the registration, the name of the driver, the pick up location and time. Fare should be paid in full before the driver is due to leave. Please make sure this is done ahead of time.
Arrival At Airport Car Park: We will send a text from the Private Hire operator's system saying we have arrived. This will be sent once we have parked up. The GPS Sometimes fails to allow us to send this, as the car park is sometimes too far away from the GPS location of the airport - in this case, the driver will send a short message letting you know when they have parked up.
At the planned collection time: The driver will enter the airport car park and park up. They will then head into the terminal and wait just beyond customs, holding a sign (either paper or electronic) containing "Wright Travel", and your Surname that was given during booking. We aim to be there a certain time after your flight lands. The specific will depend on the airport, your disembarking priority, and any other factors. This will be arranged at the booking stage and adjusted based upon estimated landing time of your flight. We will text you when we are approaching customs to let you know we are ready to proceed. Any delays at this stage above 10 minutes are charged at the Longer Mid-Journey Planned Stop Extra rate, plus parking charges - this keeps our driver paid while waiting for delays.
When we meet: Please approach the driver when you see them. To ensure we collect the right person, the driver will ask you for the postcode of your destination. Please have this ready as it is required by law that we have a method of verifying our passenger before the trip can occur - locally this is done via name (but cant be done if we are holding a sign with your name on it). The driver will also, if arranged, have an airport luggage trolley with them, to assist you with getting your luggage to the vehicle - if you only have 1 medium or smaller suitcase per passenger, this will not happen automatically unless requested.
To the vehicle...: We will then escort you to the vehicle. You may shop for and use any (overpriced) airport products or amenities that you wish, however please note that you are responsible for paying the resulting parking fee, and any waiting over 10 minutes will be charged also at the relevant rate detailed for the Convenience Stop Extra - this should be enough to use the rest room and buy a coffee for the trip, but not for filling a suitcase with duty-free. If you plan on such a shopping experience at the airport, please let us know ahead of time so we can plan accordingly. Airport parking charges are expensive. It is for the customer to pay the parking charge in all cases.
Once we reach the vehicle: The driver may help load the vehicle, however if your luggage is either fragile or heavy, this is your responsibility, as we do not wish to damage either your property, or our drivers health. The driver will supervise and advise where is best for your luggage and in which order is best to load. Please follow these instructions as they are trained for where and how to load things. If the driver's instructions are ignored and things get broken, we are not liable.
Before departure: The driver will give a final check to the luggage, that all passengers are wearing seat belts (a legal requirement that we will not drive without), the driver will also deal with any of the agreed extras that have been purchased. We do not encourage our drivers to up-sell any of these, however if you decide at this point you want one, please inform the driver. Some of our drivers may offer them regardless as a courtesy, which we allow and leave to their discretion.
During travel: You will then be transported safely, within the speed limit and taking road conditions into account, to your destination. If your journey is at night, in fog, or any other adverse conditions, please be safety conscious and allow the driver to fully focus on the road. We acknowledge that general conversation is typical, but they have their orders that its safety first and foremost. Any political, religious, or any other views expressed by our drivers are their own, not of our company. We do not bar our drivers from talk about about any topic with a receptive customer, but their views are their own.
Upon arrival at your destination: Your driver will find somewhere safe to stop to let you out and unload your luggage (please see above re luggage). The driver will not stop somewhere that will block traffic, so in some cases the drop off location may be a few more steps than in other cases (such as streets with no available parking). We aim to be as accommodating to our customers as possible, but we can not be a problem for everyone else at the same time.
After you have finished: Please pass on your positive experience to your family, friends, and work colleagues. If you somehow have a negative experience, please get in touch so we can figure out what has gone wrong and try to fix it, both for yourself, and for future customers - we cant fix issues we are not informed about. The largest majority of our customers have a great experience, and we sincerely hope you do too!