If any mess is left or damage is caused — whether by the customer, their children, or their animals — fees will be charged to return the vehicle to its pre-journey condition for the next customer.

Customers will be given the opportunity to clean up any mess themselves, where practical, before charges are applied.

We will use local services to carry out the required work, and customers are responsible for these costs. Charges vary depending on location. Receipts for any third-party work can be emailed to the customer.

A standard charge of £50 plus the valeting cost applies where cleaning is necessary. In the case of damage, we charge £100 plus the repair cost. These flat fees cover time lost and disruption to service. In cases of minor cleaning or damage, we may reduce the flat fee at our discretion in an attempt to keep the charges fair and proportionate.

If a remediation deposit has been paid in advance, it will be deducted from the total cost. Any unused balance will be refunded after the work is completed, not upon receipt of a quote. This ensures the refund amount accurately reflects the final cost, as estimates may change once a provider fully assesses the issue(s).

If costs are not recovered, we reserve the right to pursue enforcement action.