Airport Pick-Up, What To Expect:
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Airport Pick-Up, What To Expect:
Before Setting Out: The driver will check flight details and adjust their ETA accordingly, and pass this information onto you via text (on the number you provided at booking) as well as; the type/colour of the car, the registration, the name of the driver, the pick up location and time. Fare should be paid in full before the driver is due to leave. Please make sure this is done ahead of time.
10-15 Minutes Before Planned Collection Time: The driver will arrive at a local stopping point, be it services or lay-by, and get in touch with you. They will then wait for your instruction to finish their approach to the terminal pick up point. If you manage to claim your luggage and clear customs before the driver has done this, please get in touch with the driver (preferably call, if not then text) and inform them they should head straight to pick-up point, provided of course that you are ready.
Arrival At Airport Car Park: We will send a text from the Private Hire operator's system saying we have arrived. This will be sent roughly 1-3 minutes before we reach the designated pick up point. This varies by Airport and operator system. The GPS Sometimes fails to allow us to send this, as the pick-up point is sometimes too far away from the GPS location of the airport - in this case, the driver will send a short message letting you know they are nearly at the pick-up point.
Driver Arrives At The Designated Pick-Up Point (Click Here for Airport Info): The driver will text you when they have arrived, and will then call you 5 minutes after if no response is given. It is important to note that any costs related to the customer not being ready to leave when the vehicle arrives, must be covered by the customer - we prevent extra charges by holding off entering the airport car park until you are ready. Airport parking charges are expensive. It is for the customer to pay the parking charge in all cases.
Once we have met: The driver may help load the vehicle, however if your luggage is either fragile or heavy, this is your responsibility, as we do not wish to damage either your property, or our drivers health. The driver will supervise and advise where is best for your luggage and in which order is best to load. Please follow these instructions as they are trained for where and how to load things. If the driver's instructions are ignored and things get broken, we are not liable.
Before departure: The driver will give a final check to the luggage, that all passengers are wearing seat belts (a legal requirement that we will not drive without), the driver will also deal with any of the agreed extras that have been purchased. We do not encourage our drivers to up-sell any of these, however if you decide at this point you want one, please inform the driver. Some of our drivers may offer them regardless as a courtesy, which we allow and leave to their discretion.
During travel: You will then be transported safely, within the speed limit and taking road conditions into account, to your destination. If your journey is at night, in fog, or any other adverse conditions, please be safety conscious and allow the driver to fully focus on the road. We acknowledge that general conversation is typical, but they have their orders that its safety first and foremost. Any political, religious, or any other views expressed by our drivers are their own, not of our company. We do not bar our drivers from talk about about any topic with a receptive customer, but their views are their own.
Upon arrival at your destination: Your driver will find somewhere safe to stop to let you out and unload your luggage (please see above re luggage). The driver will not stop somewhere that will block traffic, so in some cases the drop off location may be a few more steps than in other cases (such as streets with no available parking). We aim to be as accommodating to our customers as possible, but we can not be a problem for everyone else at the same time.
After you have finished: Please pass on your positive experience to your family, friends, and work colleagues. If you somehow have a negative experience, please get in touch so we can figure out what has gone wrong and try to fix it, both for yourself, and for future customers - we cant fix issues we are not informed about. The largest majority of our customers have a great experience, and we sincerely hope you do too!