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This is true in some limited cases. We are unable to supply you with anything we are not allowed to use our selves, which includes non-halal meat. What is sinful for us, is sinful for us to facilitate, weather the recipient is Muslim or not.
For a full breakdown, please check our relevant policy here.
That quote finishes in the following way "...in matters of taste". The intent of this quote was that the seller should not judge the customer's taste, not that the customer chooses how the company (or staff) does something. We always aim to please, but that is because of our values rather than a mis-quoted, century old saying.
We do not allow customers to abuse this mis-quoting. Logically, the person most right is the one with experience and knowledge over something - This is an important distinction when dealing with time sensitive transport and general road safety.
We are unable to provide any guarantees for same-day bookings and suggest you go through your local private hire firm to book your travel. Our service is only available for advanced pre-booking, in line with our policies.
We currently accept inquiries via e-mail, and WhatsApp messenger. We do not operate a 24/7 booking office or a dedicated booking phone line.
If you need to communicate verbally due to an impairment, WhatsApp has a feature where you can record your message to us.
If none of these options are suitable for you, we are sorry for the inconvenience, but at present we do not have the facilities to accommodate any other communication methods.
If your child needs a seat in a private car, we insist they do in ours too. Law says they are not required in private hire vehicles, but we disagree and do not allow transport without them.
We use a variable pricing system to factor in a combination of the mileage, the time of day, the time of year (supply and demand), and any good-will (or otherwise) that has occurred in our previous encounters. We will always remain competitive compared to our local competitors, but we are not a "race to the bottom" service, we provide quality and reliability rather than a "50p saving compared to the alternatives".
Our policy states that all fares are due before the vehicle leaves the local area. This is to protect both our drivers and the company as a whole from bad actors who book without the intention to pay. We do our best to accommodate your needs, and when trust is built up between us and you, then we do offer changes to this policy, however we can not risk non-payment.
We offer the following methods to receive payment:
Bank Transfer (Preferred)
Cash
Debit Card (over the phone only, awaiting in-vehicle card readers)
We do not accept credit cards, as these are prone to issues from bad actors "charging back" after the trip is complete and getting away with non payment. There are also higher fees charged by credit card providers compared to all other methods, that we would have to pass onto everyone - we are not legally allowed to charge them more, but we can refuse them all together.
For new customers, we require a deposit of 50% of the fare, in order to reserve your trip at the quoted price. Full payment is required before the travel also, however this can be paid nearer the time. Please see our policy on deposits for more information.
This measure is to protect our company from bad actors who book services with no intention of paying for what they have asked for. We are sorry for any inconvenience caused, however we can not book our drivers, turn away other bookings, then have customers decide they don't need us with little to no time to re-fill the time. This measure keeps our prices lower than if we had to factor these situations into everyone's fare.