Below is a non-exhaustive list of items we are unable to provide, and other restrictions, either due to legal, licencing, or religious constraints. There are some exceptions to some of the general rules, identified where appropriate.

• Any alcohol containing products. The only exception to this is mouthwash, which must remain closed until the trip is over.

• Any nicotine (cigarette) products, including vapes (if they have nicotine or not), and any other NRTs.

• Any pharmaceutical products, including over-the-counter items such as paracetamol, ibuprofen, cough or cold tablets, syrups, and similar. [5]

• Any other medicinal products, including health foods, herbal teas, supplements, and similar. 

• Any household appliances and utensils.

• Any sharps, such as knives or scissors.

• Any aerosol products, such as body spray, perfume, or other fragrances. [1][2]

• Any computer, tablet, phone, TV, games console, or any related accessory to any of these items. [3]

• Any digital-based item such as gift cards, computer games, or any other software.

• Any single item with a cost of over £20. [1]

• Any total shop value of over 1/7th of your deposit, unless you have paid more to cover the shopping ahead of time. [1][4]

• Any total shop value over £100. [4]

• Any meat or high-risk allergen-containing products. As Muslims, we can not buy or supply non-halal meat, and as a company we can not risk the safety (or life) of our customer after you with any dangerous allergen. [7]

• Anything perishable, and/or with a low shelf life (under 3 days), or that requires fridge or freezer storage. [6]

• Anything with a smell or that requires care in the span between purchase and eventual delivery. This includes things such as flowers and other plants, and any form of living creature, of any kind.

• Any heavy or large item - apart from what is already outlined, this would include such as bags of dog food, office-sized water-cooler bottles etc.

• Any adult entertainment products, contraceptives, or the like.

Longer Exceptions/Allowances:

[1] Unless you are a regular and reliable customer.

[2] A single, odour neutralising, odour free body spray is acceptable. must not be used in the vehicle and any children must not have access.

[3] The only exception to this is storage, which is limited to USB drives ("pen drives") or SD cards, and only for regular and reliable customers.

[4] If the shop exceeds this and the booking team doesn't notice, the shopper will prioritise: drink, food, clothes, then anything else up to the limit.

[5] As parents ourselves, we allow basic child relief products (such as Calpol/Calprofen, and simple remedies for hay fever, sore throats, and similar), provided they are standard over-the-counter items for children. 

[6] Exception is milk or other fresh and cold products requested for purchase on the day. They will be stored in a cool bag, but we can not accept responsibility for any items that do not survive transport - please consider the weather and journey length before asking us to buy. It may be better to request a stop nearer to your destination.

[7] Any nut containing product, any products that have a risk of opening during transport, or any products that can not be purchased securely packaged [click here for the FSA allergen list]. If you are not the first customer to be transported with it in the vehicle that day, any products containing these allergens that we have deemed safe for transport will be securely wrapped in black-bin bags to ensure there is no chance of escape. It is our discretion if we refuse an item due to allergens, and you will be informed if that happens.