We do not run a 24/7 booking office. We are appointment only. If you require immediate transit, please book directly with a private hire firm.

We are serious about child safety when traveling with us. please see our young travellers policy for more information.

For a list on our timeframes for the various parts of the process, visit our timeframes policy.

All fares are expected in full before travel. Bank transfer details, or a complementary cash-point stop (If it is a local pick-up) can be provided, but we can not (and shouldn't be expected to) risk non-payment on such fares.

Booking Deposit is generally 50% of the standard fare. Please see our deposit policy for more details.

The majority of our drivers are practicing Muslims, and as such, on certain journeys at certain times, a small break may be required to allow them to fulfil their prayer obligations. If this is an issue for you, then please feel free to go with another firm, as we respect and encourage our drivers to fulfil their religious commitments, and will not impose or accept restrictions on such matters. Full details are available here.

Smoking and vaping is strictly prohibited in all our vehicles, however you may request a stop on the trip. A better alternative is quitting all together via NHS Stop Smoking Services.

We go above and beyond the level of the normal Private Hire firms. Many of them seem to be in a race to the bottom, not only in price but in terms of everything that we aim to be better at:

• Customer Service (we will do whatever is reasonable to keep you happy)

• Vehicle Quality (we only have decent, well maintained vehicles)

• Driver Attitude (polite, courteous, and respectful)

• Punctuality and Reliability (we aim for early. there are always various cases where real world issues happen, but they are minimal with adequate planning and proper management)

• We are transparent and we have planned your journey at every stage so you know what your getting.

• You can build your own package with our extras. We do it this way so your not paying for what you don't want, but you have the option to add much more to your experience with us.

• And so much more... (why not book and find out? we also request and encourage feedback as to how we can better accommodate our customers expectations and needs)

You may eat/drink your own non-messy and non-smelly foods/beverages in our vehicles. There are a few exceptions. All our vehicles have drink holders of some description for your regular sized beverages (provided you are not sitting in the middle seat).

We keep our vehicles clean, especially the passenger compartment. If you do spill something, please let us know so we can deal with it before it comes harder to clean. Our vehicles are treated with spill protection coatings on all internal surfaces, these reduce the chance of damage. If there is no lasting stain or damage, there will be no charge for accidents. However, if damage or lasting stains occur, a charge may apply to cover returning the vehicle to the state it was in previously.

Please use the navigation bar to the top left to access whichever parts of our website you require. Hyperlinks have been implemented where appropriate to speed up navigation to relevant pages, in green underlined text.

In case of any device that the navigation bar doesn't work on, the entire site can be accessed via hyperlinks, via the links at the bottom of the page.

The website may contain errors, and we have done our best to ensure that everything is clear for fully abled and differently abled customers. You are all valuable to us. If you notice anything that needs attention, please let us know so we can fix it.

We are unable to implement a dark mode currently, we apologise for any inconvenience.